SABITU, ADESOLA ABULBAAKI

Senior Executive, Debt Recovery & Collections Leadership

About

Highly accomplished banking and finance professional with extensive experience in debt recovery, collections, and team leadership. Proven ability to optimize recovery operations, drive exceptional team performance, and leverage data-driven strategies to consistently exceed targets. Expert in financial technology, compliance, and customer service, adept at enhancing operational efficiency and mitigating risk.

Work Experience

Senior Executive, Recovery

Oxygen X (Access Holdings PLC)

Dec 2024 - Dec 2024

Victoria Island, Lagos, NG

Leads day-to-day recovery operations, ensuring compliance and leveraging technology to streamline processes and achieve performance targets.

  • Managed end-to-end recovery processes, ensuring efficient daily operations and adherence to established protocols.
  • Collaborated with legal teams and cross-functional departments to resolve escalated cases and ensure regulatory compliance.
  • Led and mentored recovery executives, providing guidance and training to enhance team capabilities and performance.
  • Leveraged financial IT tools to streamline and enhance debt recovery processes, improving operational efficiency.
  • Developed and implemented new programs to address company challenges, contributing to improved recovery outcomes.

Manager (Palmcredit), Collections & Recoveries

Emtill Solutions Nigeria Limited

May 2022 - Dec 2024

Ogba, Lagos, NG

Directed and motivated recovery teams, optimizing operations and implementing strategic initiatives to enhance collection performance.

  • Managed day-to-day operations of recovery teams, leading and motivating team leaders and agents to achieve outstanding performance.
  • Developed and implemented creative coaching and mentorship methodologies, fostering team skill development and growth.
  • Communicated expectations, provided feedback, and resolved conflicts to maintain a cohesive and high-performing team environment.
  • Evaluated the success of recovery programs and initiatives, identifying key areas for improvement in future efforts.
  • Developed and implemented new programs to address internal challenges, enhancing overall recovery processes and outcomes.

Team Leader, Collections

Emtill Solutions Nigeria Limited

Jan 2022 - May 2022

Ogba, Lagos, NG

Managed daily operations of a collections team, ensuring compliance, fostering collaboration, and achieving targets.

  • Directed daily operations of a collections team, developing and motivating staff to deliver outstanding performance.
  • Ensured 100% compliance with collections processes, controls, policies, and procedures, mitigating operational risks.
  • Coordinated information exchange and updated collection techniques, enhancing team efficiency and effectiveness.
  • Cultivated an environment of trust, open communication, and creative thinking, fostering cohesive team effort.
  • Managed performance of assigned portfolios and consistently achieved team and group collection targets.

Collections Analyst

Emtill Solutions Nigeria Limited

Feb 2020 - Dec 2021

Ogba, Lagos, NG

Monitored customer accounts, analyzed payment trends, and provided recommendations to optimize collection strategies.

  • Proactively monitored customer accounts to identify overdue payments and prevent further delinquency.
  • Reconciled discrepancies between customer payments and invoices, ensuring accurate financial records.
  • Engaged with clients via phone, email, and letter to follow up on overdue accounts and negotiate payment plans.
  • Analyzed trends in payment delays, customer behavior, and credit risks to inform and refine collection strategies.
  • Assessed creditworthiness of new and existing customers, providing insights and recommendations to improve collection strategies.

Education

Agricultural Extension and Rural Development

Federal University of Agriculture, Abeokuta

Oct 2012 - Apr 2018

Abeokuta, Ogun State, NG

General Studies

Top-Flight Laureates' Academy, Anglican Grammar School, Ifo

Jun 2006 - Dec 2012

Ifo, Ogun State, NG

Volunteer

Vice-Principal (NYSC)

Divine Success School

Aug 2018 - Jul 2019

Igbotu, Ondo State, NG

Administered discipline, supervised staff, and utilized assessment data to improve instructional practices and learning outcomes.

  • Maintained and administered discipline for approximately 59 students (JSS 1 - SS 2), fostering a conducive learning environment.
  • Supervised and evaluated approximately 15 school employees, contributing to staff development and improved performance.
  • Evaluated teacher performance through official observations of classroom lesson notes, providing constructive feedback.
  • Utilized student assessment data to guide changes in instruction and practice, significantly improving learning outcomes.
  • Assisted with community service duties, including checking identification and assisting voters in completing Voter Certificates.

Presiding Officer

Independent National Electoral Commission

Jan 2019 - Mar 2019

Ondo State, Ondo State, NG

Facilitated democratic processes by developing communication skills, creating a fair voting environment, and assisting numerous voters.

  • Developed excellent communication and bureaucratic skills through managing diverse voter interactions and administrative tasks.
  • Created a fair and non-partisan environment, ensuring free choice for all voters during elections.
  • Assisted approximately 102 voters each voting day, efficiently resolving concerns and inquiries.

Certificates

The Complete Data Entry Skill from Basic to Advance

Udemy

May 2025

Governance, Risk and Compliance Certification Mastery

Udemy

Apr 2025

Data Visualization in Tableau & Python

Udemy

Feb 2025

Data Analysis with Microsoft Excel

AQSkill

Jan 2025

Certificate of Completion, Data Analysis

Axia Africa

Jan 2025

Languages

English

Skills

Leadership & Management

  • Strategic Planning
  • Process Improvement
  • Team Leadership
  • Team Development
  • Coaching
  • Mentorship
  • Time Management
  • Organizational Skills
  • Problem-Solving
  • Decision-Making

Debt Recovery & Collections

  • Debt Recovery
  • Collections Management
  • Recovery Operations
  • Payment Plans
  • Account Monitoring
  • Compliance
  • Risk Management
  • Customer Service
  • Stakeholder Management

Data Analysis & Reporting

  • Data Analysis
  • Performance Monitoring
  • Debt Recovery Performance Metrics
  • Trend Analysis
  • Credit Risk Assessment
  • Reporting
  • Microsoft Excel
  • Tableau
  • Python (Basic Data Analysis)

Financial Technology & Tools

  • Financial IT Tools
  • Chaser
  • ACM
  • Moneymaker
  • Collect!
  • Microsoft Office Suite
  • Outlook
  • Word
  • PowerPoint

Communication & Collaboration

  • Customer Communication
  • Conflict Resolution
  • Cross-functional Collaboration
  • Stakeholder Engagement
  • Negotiation