SABITU, ADESOLA ABULBAAKI

Leads day-to-day recovery operations, ensuring compliance and leveraging technology to streamline processes and achieve performance targets.

• Managed end-to-end recovery processes, ensuring efficient daily operations and adherence to established protocols.
• Collaborated with legal teams and cross-functional departments to resolve escalated cases and ensure regulatory compliance.
• Led and mentored recovery executives, providing guidance and training to enhance team capabilities and performance.
• Leveraged financial IT tools to streamline and enhance debt recovery processes, improving operational efficiency.
• Developed and implemented new programs to address company challenges, contributing to improved recovery outcomes.

Directed and motivated recovery teams, optimizing operations and implementing strategic initiatives to enhance collection performance.

• Managed day-to-day operations of recovery teams, leading and motivating team leaders and agents to achieve outstanding performance.
• Developed and implemented creative coaching and mentorship methodologies, fostering team skill development and growth.
• Communicated expectations, provided feedback, and resolved conflicts to maintain a cohesive and high-performing team environment.
• Evaluated the success of recovery programs and initiatives, identifying key areas for improvement in future efforts.
• Developed and implemented new programs to address internal challenges, enhancing overall recovery processes and outcomes.

Managed daily operations of a collections team, ensuring compliance, fostering collaboration, and achieving targets.

• Directed daily operations of a collections team, developing and motivating staff to deliver outstanding performance.
• Ensured 100% compliance with collections processes, controls, policies, and procedures, mitigating operational risks.
• Coordinated information exchange and updated collection techniques, enhancing team efficiency and effectiveness.
• Cultivated an environment of trust, open communication, and creative thinking, fostering cohesive team effort.
• Managed performance of assigned portfolios and consistently achieved team and group collection targets.

Monitored customer accounts, analyzed payment trends, and provided recommendations to optimize collection strategies.

• Proactively monitored customer accounts to identify overdue payments and prevent further delinquency.
• Reconciled discrepancies between customer payments and invoices, ensuring accurate financial records.
• Engaged with clients via phone, email, and letter to follow up on overdue accounts and negotiate payment plans.
• Analyzed trends in payment delays, customer behavior, and credit risks to inform and refine collection strategies.
• Assessed creditworthiness of new and existing customers, providing insights and recommendations to improve collection strategies.

Administered discipline, supervised staff, and utilized assessment data to improve instructional practices and learning outcomes.

• Maintained and administered discipline for approximately 59 students (JSS 1 - SS 2), fostering a conducive learning environment.
• Supervised and evaluated approximately 15 school employees, contributing to staff development and improved performance.
• Evaluated teacher performance through official observations of classroom lesson notes, providing constructive feedback.
• Utilized student assessment data to guide changes in instruction and practice, significantly improving learning outcomes.
• Assisted with community service duties, including checking identification and assisting voters in completing Voter Certificates.

Facilitated democratic processes by developing communication skills, creating a fair voting environment, and assisting numerous voters.

• Developed excellent communication and bureaucratic skills through managing diverse voter interactions and administrative tasks.
• Created a fair and non-partisan environment, ensuring free choice for all voters during elections.
• Assisted approximately 102 voters each voting day, efficiently resolving concerns and inquiries.